SapiensImpactFrom chaos to calm,
in 90 days.
We organize your customer service with AI, in three steps and 90 days, to help you get your time back.
Calm + profitability
Inquiries everywhere, and everything goes through you.
We look with you at where you're losing customers and time.
We build it. You approve and stay in charge.
We fine-tune it as you use it. You get your time back.
Today. Inquiries everywhere, and everything goes through you.
The path
Your first
90 days.
A path with dates and numbers, so you can follow the progress from the first month.
- Day 0
Assessment
30 minutes, free of charge. We find where you lose customers and time.
- Day 10-15
Starting point
We agree on 3 to 5 indicators to track and improve, and measure where you stand today.
- Day 30
Day-30 X-ray
We review the first changes with the data available.
- Day 60
Check-in
We adjust what isn't performing.
- Day 90
Day-90 X-ray
The before and after. Together, we decide the next 90 days.
After that, every month: you get a summary of your numbers before your next monthly payment. Every 3 months, a full X-ray.
Why it matters
What changes,
in numbers.
Public studies on customer service, time and applied AI. We look at your own numbers with you in the assessment.
7×
Nearly 7 times more likely to reach a useful conversation with the person who makes the buying decision if you respond within the first hour, compared with an hour later.
Oldroyd, McElheran and Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review, 2011. Study of U.S. companies.60–70 %
of work time goes to activities that generative AI and other technologies have the technical potential to automate.
McKinsey & Company, “The economic potential of generative AI”, 2023. Estimate of technical potential.+14 %
in cases resolved per hour, on average, in a study of 5,179 customer support agents who used an AI assistant. Among novices, +34%.
Brynjolfsson, Li and Raymond, “Generative AI at Work”, NBER, 2023.+3.000
million people in more than 180 countries use WhatsApp. We'll look with you at whether it's your customers' channel.
WhatsApp, “About WhatsApp”, accessed October 2026.Your numbers,
measured with you.
Between day 10 and 15 we set your starting point. In every X-ray and every month, we compare the indicators we have data for.
Book your assessment- First response time
- Inquiries handled after hours
- Team hours spent on repetitive tasks
- Bookings and use of courts, vehicles or rooms
- Payment collection status and follow-ups completed
Find these facts useful? Get a new one every month.
TIME FOR YOU
Your business keeps going.
You train.
Organized customer service shows outside work, too.
Being present.
Without checking your phone
every minute.
Sapiens organizes inquiries and next steps according to your rules. Your team handles what needs a person.
This is how change beginsFrequently asked questions
What people
ask us most.
Another question? Message Diego on WhatsApp.
What is Sapiens Impact?
It's how we work: we look with you at where you're losing customers and time, we build it, and we fine-tune it as you use it. You stay in charge.
What does Diego, the Sapiens AI, do?
He can reply on WhatsApp, ask the key questions, book appointments and get the next steps ready, according to the rules we set with you. Anything that needs a person goes to your team.
Do I have to change my tools?
Not necessarily. We go over with you what to connect from the tools you already use, like WhatsApp, Instagram, Gmail, Calendar, Drive and Maps, based on your accounts and permissions. See integrations
How do I know it's working?
Between day 10 and 15 we agree with you on the indicators to track and improve, and measure where you stand today. We review them with numbers in the day-30 X-ray, a check-in on day 60 and the day-90 X-ray. After that, every month you get a summary of your numbers. Pick a time
How do I get started?
With a free 30-minute assessment. We look with you at where you're losing customers and time, and which tasks Sapiens can take on.
LET'S TALK
The next step
starts with you.
Tell us what fills your day. Together, we'll see which tasks Sapiens can take on.
Diego is the Sapiens AI and replies to you on WhatsApp.